Generally speaking, people don't enjoy delivering bad news. At the same time, people don't want to get bad news. Delivering a tough message at work can result in a no-win situation for everyone, but with preparation and critical listening skills, leaders can help their team through the message and get back on track. Today, we discuss multiple instances of tough messages. Sometimes, you have to make a call that will negatively impact your team. Other times, you have been handed a message to deliver. Regardless of the situation, we have key strategies to improve the outcome.